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Cancellation & Refund Policy

 

Thank you for shopping with Solani Agro. We strive to deliver the highest quality products with care and commitment. Please read our cancellation and refund policy carefully to understand how we handle orders, returns, and refunds.

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Shipping & Delivery

Estimated Delivery Time:

  • Dried Mushrooms & Pickles: 2 to 12 business days, depending on your location.

  • Fresh Mushrooms: Currently not shipped. (If added in the future, specify delivery terms.)

We aim to dispatch your order at the earliest, using high-quality packaging to minimize damage and spoilage during transit.

Delivery Delays May Occur Due To:

  • Incorrect shipping address or PIN code

  • No recipient available at the address

  • Weather conditions, natural disasters, or other unforeseen circumstances

  • Delays with our courier/logistics partners

You will receive updates via email and/or SMS once your order is shipped and upon successful delivery.

For any delivery issues, contact us at solaniagroconnect@gmail.com.

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Returns & Replacements

Can I return my order?

Due to the perishable nature of our food products, all sales are final and we do not accept returns. This policy ensures product safety and hygiene for all our customers.

However, if your order arrives damaged or defective, we’re happy to help!
Please send us an email at solaniagroconnect@gmail.com within 10 days of delivery along with:

  • A clear photo and video of the damaged product and packaging

  • Your order ID and details

We will arrange a free replacement for eligible cases.
Replacement requests will be accepted up to 20 days after the original order date.

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Order Cancellation

Once an order is placed, it cannot be modified or cancelled, as we begin processing immediately to ensure freshness and timely delivery.

If you have any urgent issues or placed an order by mistake, please contact us as soon as possible at solaniagroconnect@gmail.com — we’ll do our best to help.

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Missing or Unreceived Confirmation Email

If you haven’t received your order confirmation:

We’ll be happy to resend the confirmation and assist with any questions.

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If you have any further queries, don't hesitate to reach out.
We’re here to ensure you have a smooth and satisfying experience with Solani Agro.

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